ReyanLabs TeleHealth Support
Comprehensive technical assistance, guaranteed SLAs, and direct engineering support for healthcare providers and clinics using the ReyanLabs TeleHealth Zoom App.
Direct Support & Technical Channels
Dedicated assistance for healthcare providers, clinical staff, and enterprise integrations.
Online Support Case
Submit a ticket directly with full clinical details, meeting IDs, and priority assignment.
Open Support CaseSupport Email
Reach our technical escalation desk directly. Includes attachment support for logs & screenshots.
Direct Telephone Support
Immediate phone line for active clinical emergencies and doctor consult assistance.
Live Support & Screen-Share
Chat directly with technical support engineers via WhatsApp or book a 1-on-1 Zoom debugging session.
Support Hours & First Response SLA
Our clinical engineering team operates structured Service Level Agreements (SLAs) to ensure healthcare providers experience minimal disruption during patient care.
| Priority Level | Impact & Description | First Response SLA | Target Resolution SLA | Support Availability |
|---|---|---|---|---|
| P1 - Critical | Clinical Outage: Active teleconsultations down, doctors unable to start video encounters with scheduled patients, or system-wide Zoom failure. | < 1 Hour | Within 4 Hours | 24/7/365 On-Call Coverage |
| P2 - High | Degraded Integration: Zoom OAuth authorization errors, meeting links failing to generate automatically, or calendar sync interruption affecting multiple users. | < 4 Business Hours | Within 24 Business Hours | Mon–Sat 9 AM – 8 PM IST |
| P3 - Medium | Non-Blocking Technical Issue: Single doctor device permissions, intermittent audio latency, UI display glitches, or general configuration questions. | < 12–24 Business Hours | 2–3 Business Days | Mon–Sat 9 AM – 8 PM IST |
| P4 - Low | General Inquiry: Feature suggestions, documentation feedback, billing questions, or routine account administrative inquiries. | < 48 Business Hours | 3–5 Business Days | Mon–Sat 9 AM – 8 PM IST |
Create a Support Case
Please fill in the form with detailed information. Providing your Zoom Account Email and relevant Meeting IDs allows us to trace API logs and resolve your ticket quickly.
A reference ID is generated immediately upon submission for status tracking.
Zoom integration tickets route directly to specialized telehealth engineers.
Information is processed under strict HIPAA and ISO 27001 data protection protocols.
Prefer email or telephone?
You can also reach our desk directly:
Knowledge Base & Zoom Guides
Step-by-step guides, API integration tutorials, and troubleshooting walkthroughs.
1. How to Install & Connect Zoom
Step-by-step guide to authorizing your Zoom account in the ReyanLabs TeleHealth settings.
Read Installation Guide →2. Conducting Video Consultations
How to automatically attach Zoom meeting links to appointments and launch calls inside the EMR.
Read Usage Guide →3. Uninstalling the Zoom App
Instructions for disconnecting your account from the Zoom App Marketplace and revoking permissions.
Read Uninstall Guide →Zoom Data Deletion & Privacy
Learn how OAuth tokens and consultation logs are handled according to Zoom Marketplace compliance rules.
Request Data Deletion →Frequently Asked Questions
Instant answers to top questions regarding the Zoom integration and ReyanLabs TeleHealth.