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Zoom Integration Guide

Complete instructions for installing, using, and uninstalling the ReyanLabs TeleHealth Zoom App.

Prerequisites

  • An active account on ReyanLabs TeleHealth (Admin or Doctor role).
  • A Zoom account (Pro, Business, or Enterprise recommended for extended meetings).
  • Browser requirements: Latest version of Chrome, Firefox, Safari, or Edge.

1. How to Install and Connect Zoom

Connecting your Zoom account allows you to seamlessly generate meeting links and conduct teleconsultations directly inside the ReyanLabs EMR.

  1. Log in to your ReyanLabs TeleHealth dashboard.
  2. Navigate to Settings > Integrations on the left sidebar.
  3. Locate the Zoom card under Available Integrations and click Connect.
  4. You will be redirected to the Zoom login page. Enter your Zoom credentials if you are not already logged in.
  5. Review the requested permissions (access to basic profile and tokens to create meetings) and click Authorize.
  6. You will be redirected back to ReyanLabs, and the Zoom integration status will now show as Connected.

2. How to Use the Zoom Integration

Once connected, Zoom is integrated seamlessly into your appointment workflows.

Scheduling a Virtual Consultation

  1. Go to the Appointments calendar in ReyanLabs.
  2. Click New Appointment and select the patient.
  3. Under Appointment Type, select Teleconsultation (Video).
  4. Save the appointment. A unique Zoom Meeting link is automatically generated and attached to the medical record.

Starting a Consultation

  1. Open the patient's appointment details.
  2. Click the Start Video Consult button.
  3. The embedded Zoom client will launch directly inside your browser alongside the patient's medical records and AI scribe tool.
  4. To end the call, simply click End Meeting within the Zoom window.

3. How to Uninstall the App

If you no longer wish to use Zoom with ReyanLabs TeleHealth, you can disconnect and remove the app securely.

  1. Log in to your Zoom account and navigate to the Zoom App Marketplace.
  2. Click Manage in the top right corner.
  3. Click on Added Apps or Installed Apps on the left panel.
  4. Find ReyanLabs TeleHealth in the list.
  5. Click the Remove or Uninstall button next to the app.
  6. Confirm the uninstallation prompt.

Note: Uninstalling the app revokes all access tokens immediately. Previously scheduled teleconsultations will no longer have active Zoom links generated by ReyanLabs.

Troubleshooting & Support

If you experience any issues connecting your Zoom account or launching meetings, visit our official Zoom App Support & SLA Portal, submit an online support case, or contact us directly:

Typical issues and solutions:

  • "Browser blocked pop-up": Ensure your browser allows pop-ups and camera/microphone access from reyanlabs.com.
  • "Unauthorized" error: Try disconnecting from the Integrations tab and reconnecting to refresh your token.
  • Data Deletion Request: Email support@reyanlabs.com with your Zoom Account details for immediate de-provisioning.